For all maintenance and support requests, please email firstname.lastname@example.org.
All our pieces include a 2-year warranty for parts and labor related to issues in fabrication with an on-site response time of 7 days from confirmation of a Tier 2 issue. After 2-years, without a Service Plan or Extended Warranty in place, parts, labor, and travel are covered by the client, where labor will be billed at an hourly rate of $350 per hour. The same rates apply for the first two years when damage occurs not related to fabrication.
Basic tasks or parts that can be fixed/replaced by the customer with minimal remote training, such as, but not limited to, basic part replacement or power-cycling.
Complex tasks or parts that must be handled by BREAKFAST.
The General Service Plan includes:
This covers all mechanical and electrical components and avoids the need to pay additional costs for replacement components or fixes when end-of-life comes.
For Brixels and Reeds installations, aesthetic elements are excluded.